Terms and Conditions
We are Chelsea Beautique.
Acceptance of orders
Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.
Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.
You may pay using any of the methods specified in the Payment section of this Site . You confirm that the credit or debit card that is being used is yours.
Chelsea Beautique reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items.
We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase.
All orders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delays to your order this may cause. Other companies may retain this information for future validation enquiries. Orders can only be delivered to UK addresses.
Chelsea Beautique has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.
This means that when you order products online or from our retail outlets, colours may differ from what you see on the screen.
If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).
We use the Royal Mail, standard first class delivery service. Delivery in the UK takes 2-3 working days. Orders are usually dispatched within 1 working day of being placed. Our address labels are created automatically based on the address which you enter.Overnight and International Deliveries are made by DPD or an alternative courier. All local charges are the responsibility of the buyer.
Deliveries made Monday – Friday only
Orders are processed on Business days only
Orders placed after 1400 will be processed the following business day
International Deliveries available- see checkout for details
Free international Deliveries over £70
For further information on delivery charges not mentioned on our web site, please contact us, details can be found on our contact page.
Please ensure that the delivery address you enter is correct. Goods that are returned to us may incur a further delivery charge.
Out of Stock
If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
Returns & Exchanges
- You must retain all original packaging, including outer packaging, and return to:
Chelsea Beautique has taken care to ensure prices shown in the Shop Online section of the website are accurate. However, prices may change from time to time. In the event of an incorrect price, promotion or offer, Chelsea Beautique reserves the right to rectify such error in a reasonable and timely manner.
Your Obligations and Responsibilities
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.
If you wish to complain about any matter in respect of the goods please contact Customer Service on email email@example.com
Your use of this Website and any purchase by you of any goods from Chelsea Beautique Limited shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
How We Use the Information
We will use the information you provide to:
- Send you promotional materials or other communications if you so elect
- Provide the products or services you (or your company) have requested and operate features on our site
- Process your payment card transactions and/or gift card transactions
- Create and manage your online account, including access to your online and in-store purchase history
- Assist with product selection and replenishment
- Chat with you or respond to your inquiries
- Post your product reviews
- Taylor ads displayed to you on our site and elsewhere to your interests and history with us
- Communicate with you about, and administer your participation in, special events and other offers
- Operate and communicate with you about our social network pages or mobile applications
- Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics and performing accounting, auditing and other internal functions)
- Comply with applicable legal requirements, relevant industry standards and our policies
We keep the information you provide for the duration of our relationships, plus a reasonable period in order to be able to run regular deletion routines or to take into account the applicable statute of limitation period or if required under mandatory applicable law. If you wish to receive marketing communications, we will keep the information necessary to send you these communications following the end of our customer relationship or following their collection, if you are a prospective customer.
How We Protect Personal Data
We maintain appropriate technical and organizational safeguards to ensure an appropriate level of security of your personal data, in particular to protect your personal data against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.
About Chelsea Beautique.com
Chelsea Beautique Ltd (Registration No. 8573409) is incorporated in England and Wales with its registered office at:
71-75 Shelton Street